REVIVE GENERAL TERMS AND CONDITIONS

Please read the General Terms and Conditions (hereinafter, the “T&Cs”) carefully before accessing or using the website https://revivespain.com/ (hereinafter, the “Website”). The following T&Cs govern access to, browsing, registration, and use of the Website. The conditions published at the time the User accesses the REVIVE Website shall be deemed to be in effect.

These T&Cs govern access to and use of the services provided by REVIVE, which include the provision of sports services, physical recovery activities, and access to state-of-the-art facilities for fitness and wellness-related activities. The conditions published at the time the User accesses or uses REVIVE’s services shall be deemed to be in effect.

If any provision of these T&Cs is declared unenforceable or invalid, such provision shall be limited or eliminated to the minimum extent necessary so that the remaining conditions and obligations remain in full force and effect and fully enforceable.

1. ACCEPTANCE OF THE TERMS AND CONDITIONS

1.1. By registering for and using the Website or the services offered by REVIVE (hereinafter, the “User” or the “Member”), the User agrees to and undertakes to comply with all General Terms and Conditions (T&Cs) set out in this document. Using any REVIVE service implies express acceptance of these T&Cs, as well as all policies related to service provision, including the Privacy Policy and any supplementary documents published on the Website.

1.2. REVIVE services can be booked through wellhub, ClassPass, or directly via the Momence platform. By using any of these platforms, the User accepts their respective terms and policies, in addition to these REVIVE T&Cs.

1.3. Users using wellhub or ClassPass are subject to their own cancellation policies, which require bookings to be cancelled up to 12 hours in advance. For those booking directly through Momence or purchasing REVIVE class packs, cancellations can be made up to 2 hours before the start of the class for Revive Unlimited members, and up to 12 hours in advance for any other class pack.

1.4. Access to the services offered on the Website is subject to:

1. these T&Cs;
2. special conditions applicable to class packs, memberships, or specific services purchased through Momence;
3. current and applicable laws, including health and sports regulations; and
4. general industry practices within the sports and physical recovery sector.

1.5. REVIVE reserves the right to modify the presentation, configuration, and content of the Website at any time, as well as the conditions required for its access and use. Accessing and using the content and services after such changes come into effect will imply acceptance of them.

1.6. By registering on the Website or on platforms linked to REVIVE, the User commits to providing accurate and up-to-date information, as well as complying with the provisions set forth in these T&Cs and applicable regulations.

1.7. REVIVE may use the wellhub, ClassPass, and Momence platforms for booking and managing activities, and to provide the User with an optimized experience. User data provided when registering or making bookings on these platforms will be processed in accordance with REVIVE’s Privacy Policy, as well as the specific privacy policies of each platform used.

2. WEBSITE OWNER DETAILS

In compliance with the duty of information set forth in Article 10 of Law 34/2002, of July 11, on Information Society Services and Electronic Commerce, the details of the Website owner are outlined below:

• Owner: MIRO REVIVE PROJECT, S.L.
• Trade Name: REVIVE
• Tax ID (CIF): B55489819
• Registered Address: Calle Bárbara de Braganza 10, 28004, Madrid, Spain
• Email: hello@revivespain.com
• Contact Phone: +34 689524494
• Website: https://revivespain.com/

3. USE OF THE WEBSITE AND SERVICES

3.1. REVIVE provides comprehensive fitness and physical recovery services, designed so that users can elevate their physical and mental well-being through access to classes, recovery areas, and tailored programs. Users registered on the Website or on partner platforms such as wellhub, ClassPass, and Momence can take advantage of advanced tools that make booking activities and managing their studio experience effortless.

The core services offered by REVIVE include, but are not limited to:

• Access to fitness classes: The User can book classes across various disciplines offered at our facilities, tailored for all fitness and skill levels.
• Physical recovery areas: Recovery sessions featuring cutting-edge equipment and therapies designed to enhance athletic performance and prevent injuries. Service included ONLY for direct Revive clients. Users booking via Wellhub and/or ClassPass will NOT have access to these services unless purchased separately.
• Personal training: Custom-designed programs created by certified trainers, tailored to meet the User's specific goals.
• Membership plans and class packs: Flexible options that provide unlimited access to the facilities or can be tailored to the User's preferences.

3.2. Key features of REVIVE services:
Users can register on the Website to explore activity schedules and services, managing their bookings through partner platforms such as Wellhub, ClassPass, and Momence.
REVIVE ensures all bookings are processed securely, leveraging cutting-edge technology to optimize the User experience.
Users can cancel their bookings according to the specific policies of the platform used:

• Wellhub and ClassPass: Cancellations must be made at least 12 hours in advance.
• Direct bookings via Momence: Cancellations must be made at least 12 hours in advance for holders of any session pack, excluding the “Revive Unlimited” membership.

“Revive Unlimited” members can cancel up to 2 hours before the start of the class. In this case, Users who fail to attend a class without cancelling will incur a €5 penalty starting from the second consecutive no-show.

3.3. Optimizing the User experience:
REVIVE will reach out to the User through designated channels, such as email, phone, or messaging apps like WhatsApp, strictly in accordance with the Privacy Policy.
Data provided by users will be processed solely for booking management, service enhancement, and customer support, strictly adhering to current privacy regulations.

3.4. Terms of use and bookings:
Use of REVIVE services is subject to compliance with these T&Cs, the specific terms of each purchased pack or membership, and REVIVE's internal guidelines. Any breach by the User may result in the temporary or permanent suspension of their access to our services.

3.5. Collaboration with partner platforms:
By registering and using platforms such as Wellhub, ClassPass, or Momence, the User agrees to the policies and terms of use of these platforms, in addition to these REVIVE T&Cs.

4. REGISTRATION ON THE WEBSITE AND PARTNER PLATFORMS

4.1. The User can access REVIVE services through a personal registration process, enabling them to manage bookings, participate in training and recovery activities, and enjoy the full range of amenities offered at the facilities. REVIVE will use the data provided to elevate the User experience and facilitate seamless access to its services.

4.2. The User guarantees that all information provided during registration is accurate, complete, and truthful. The User remains solely responsible for any inaccuracies in the information provided.

4.3. Registration can be completed via the REVIVE Website, through partner platforms like Wellhub and ClassPass, or directly on Momence.

4.4. If registering via partner platforms, the User accepts the terms of use and privacy policies of those platforms. REVIVE is not responsible for any inaccuracies in information provided or processed by these third-party platforms.

4.5. REVIVE cannot verify the identity of every User registering on the Website or partner platforms and assumes no liability for unauthorized third-party use of any registered account.

4.6. The User is responsible for keeping their profile information updated and accurate. REVIVE is not liable for any consequences resulting from inaccurate data provided.

4.7. The User must safeguard their login credentials and immediately notify REVIVE of any unauthorized or suspicious activity on their account.

4.8. Any use of the Website or REVIVE services carried out using the User's password and access details will be deemed executed by that User, who remains responsible for all actions taken under their account.

4.9. REVIVE reserves the right to reject any registration request or revoke previously accepted registrations at its discretion, without being required to provide justification and without entitling the User to any compensation or indemnity.

5. PRICING POLICIES

5.1. REVIVE offers fitness and physical recovery services under various payment options, including monthly memberships, session packs, and single passes. Applicable rates and terms are published on the REVIVE Website (https://revivespain.com/) and partner platforms such as Wellhub, ClassPass, and Momence.

5.2. Pricing for memberships, packs, and additional services is subject to current pricing policies and may include, but is not limited to, unlimited facility access, coffee bar discounts, recovery sessions, and personal training services.

5.3. Payment for contracted services will be processed through designated platforms via debit or credit card, or any other secure payment method offered by REVIVE or its partners. Transactions are handled by third-party payment providers adhering to the highest security standards.

5.4. Pricing for REVIVE services may vary depending on the chosen plan. REVIVE may offer special promotions or limited-time discounts, which will be announced on the Website and subject to their specific promotional terms and conditions.

5.5. Rates applicable to contracted services will be those in effect at the time of purchase. In the event of price adjustments, REVIVE will notify Users in advance, who will have the right to cancel their service if they do not accept the new rates before they take effect.

5.6. REVIVE reserves the right to enforce no-show penalties on unlimited plans as outlined in these T&Cs. These penalties are detailed in the corresponding cancellation and booking policies section.

6. LICENSE TO USE AND CONTENT

6.1. REVIVE grants the User a limited, non-exclusive, non-sublicensable, non-transferable, and revocable license to access and use the Website and its services. Use of the Website is personal, strictly non-commercial, and subject to these T&Cs. Any use contrary to these T&Cs will result in the immediate revocation of this license.

6.2. By using REVIVE services, the User grants REVIVE and its partners a perpetual, irrevocable, worldwide, non-exclusive, royalty-free, and fully sublicensable license to use, reproduce, modify, adapt, publish, translate, distribute, perform, and display content provided by the User, solely for the purposes of delivering its services. This includes, among others, individual or group images captured at the facilities for promotional purposes, provided they were taken during activities organized by REVIVE.

6.3. By using REVIVE services, the User acknowledges and agrees that REVIVE may retain their content as long as necessary to fulfill the specific purposes for which it was collected, in compliance with applicable data protection legislation.

6.4. REVIVE will not be liable to third parties for the content or accuracy of any information provided by the User. REVIVE reserves the right to remove any content, information, or post published by the User that it deems in violation of these T&Cs, applicable regulations, or third-party rights, without prior notice.

6.5. REVIVE reserves the right to investigate any suspicious activity related to the use of its facilities, services, or digital platforms that may violate these T&Cs or applicable laws. Furthermore, it will cooperate with competent authorities in investigating unlawful activities, providing required information in accordance with the law.

6.6. When registering or engaging via partner platforms like Wellhub, ClassPass, or Momence, the User grants REVIVE a limited, non-exclusive, and revocable license to collect and process data necessary to provide its services, consistently respecting applicable data protection laws.

7. USER OBLIGATIONS

7.1. Should the User become aware of any unlawful content, content contrary to law, or anything that could infringe on third-party rights, they must notify REVIVE immediately so appropriate measures can be taken. Using REVIVE services for purposes other than those set forth in these T&Cs is strictly prohibited. REVIVE is not liable for any misuse or improper handling of its services or platforms by the User.

7.2. REVIVE provides access to a premier selection of facilities, services, and athletic activities, and the User assumes responsibility for using them lawfully, diligently, honestly, and correctly—always acting in good faith and complying with applicable laws and these T&Cs.

7.3. Without limitation, Users must refrain from:

1. Providing false or incomplete details: The User must not use inaccurate, incomplete, or outdated information to register or access REVIVE services, nor impersonate others. Any changes to provided information must be reported immediately.
2. Damaging facilities or services: Damaging, altering, or tampering with REVIVE facilities, equipment, sports gear, or digital services—including any malicious use that could impact the experience of other Users—is strictly prohibited.
3. Engaging in unlawful activities: The User may not use REVIVE facilities, services, or platforms for fraudulent purposes or to carry out any illegal or criminal activity.
4. Distributing unauthorized content: The User may not reproduce, distribute, transform, modify, or share information or materials belonging to REVIVE or third parties without proper authorization.
5. Sending offensive or unlawful material: The User may not send, store, or disseminate content that is unlawful, offensive, defamatory, obscene, threatening, or that infringes intellectual property, privacy, or any other rights.
6. Violating laws or third-party rights: The User may not upload, transmit, or distribute content or applications that violate applicable laws or infringe upon the rights of individuals or entities.
7. Promoting unlawful practices: The User must not encourage or incite others to perform unlawful acts or violate these T&Cs.
8. Uploading inappropriate content: The User may not share content that:
   • Is defamatory, obscene, offensive, or threatening.
   • Promotes violence or discrimination based on race, gender, religion, nationality, disability, sexual orientation, or age.
   • Includes information protected by intellectual property, privacy, or other rights without proper consent.
   • Promotes illegal activities, harassment, abuse, or violation of third-party privacy.
   • Causes nuisance, unnecessary anxiety, or distress to others.

7.4. REVIVE reserves the right to suspend or cancel the services of any User who breaches these obligations, as well as to take legal action against conduct that infringes applicable regulations or third-party rights.

8. REVIVE LIABILITIES AND WARRANTIES

8.1. REVIVE is not responsible for the information, files, or any other content that Users provide, submit, or upload to the Website or associated platforms such as wellhub or ClassPass. REVIVE does not validate such content and, therefore, shall not be held liable, directly, indirectly, or subsidiarily, for damages of any kind arising from the information provided by Users.

8.2. By way of example, REVIVE is not liable for:

• Meeting the User's personal needs in relation to the services or resources provided by REVIVE.
• Direct, indirect, and/or intangible damages, including personal injury, suffered as a result of improper use of the facilities, equipment, or services.
• Loss of reputation, image, or data that may occur while using REVIVE services.
• The unavailability, lack of maintenance, or ineffective operation of the facilities or services, excluding, to the maximum extent permitted by applicable law, any liability for damages arising from service interruptions.
• Any defect, error, or operational issue on partner platforms or booking management systems.

8.3. REVIVE does not guarantee that the use of the facilities, services, and platforms will at all times meet the User's expectations, nor can it guarantee the identity of other Users sharing the facilities.

8.4. REVIVE reserves the right of admission and exclusion from its services. Any User who fails to comply with the rules set out in these T&Cs, or makes improper use of the facilities or services, may be excluded without prior notice.

8.5. REVIVE reserves the right to:

• Modify, suspend, or remove services or content available on the Website or at its facilities, at its sole discretion, at any time and without prior notice.
• Suspend or block access to any User who breaches these T&Cs.

8.6. REVIVE reserves the right to access, preserve, and, where necessary, disclose information reasonably deemed necessary to:

• Comply with applicable law or any judicial or administrative request.
• Enforce these T&Cs, including the investigation of potential violations.
• Detect, prevent, or address fraud, security, or technical issues.
• Respond to User support requests.
• Protect the rights, property, or safety of REVIVE, its Users, and its partners.

8.7. REVIVE declares that it has adopted all necessary measures, within its capabilities and according to the current state of technology, to ensure the proper operation of its services and prevent the transmission of viruses or harmful components to Users.

9. INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS

9.1. The Website and REVIVE services—including, but not limited to, their programming, design, compilation, text, graphics, logos, and all other elements necessary for their operation—are the property of MIRO REVIVE PROJECT S.L. and are protected by Intellectual and Industrial Property laws.

9.2. Users acknowledge that the reproduction, modification, distribution, commercialization, decompilation, disassembly, use of reverse engineering techniques or any other method to obtain the source code, transformation, or unauthorized publication of any elements and features integrated within REVIVE's development constitutes an infringement of the intellectual property rights of MIRO REVIVE PROJECT S.L. Consequently, the User agrees not to perform any of the aforementioned actions without prior, express authorization from REVIVE.

9.3. All content on the Website and associated platforms is properly registered and protected by Intellectual and Industrial Property laws. Any total or partial reproduction, use, exploitation, distribution, and commercialization of such content requires prior, express, and written authorization from MIRO REVIVE PROJECT S.L. in all cases.

9.4. Any third-party designs, logos, text, and/or graphics appearing on the Website or associated platforms belong to their respective owners, who are responsible for any potential disputes that may arise regarding them.

9.5. Third-party holders of intellectual and industrial property rights over photographs, logos, and other content featured on the Website have granted the corresponding authorizations for their reproduction, distribution, and public display within the scope of REVIVE's services.

10. INFORMED CONSENT FOR SPORTS ACTIVITIES AND SPA AREA

By means of this document, the User declares and agrees to:

1. 10.1. Having been sufficiently informed in clear, understandable language by the REVIVE team regarding the characteristics of the sports activities and SPA area in which they will participate, as well as the physical conditions required for such activities.
2. 10.2. Being aware of the inherent risks associated with these activities, which cannot be entirely eliminated even with preventive measures, precautions, and care.
3. 10.3. Confirming that their physical condition is suitable for participating in the contracted activities and that they have no medical contraindications. Consequently, the User releases REVIVE from any civil, contractual, or non-contractual liability for any damage, injury, harm, or accident that may arise from these activities, including severe outcomes such as death.
4. 10.4. Having informed the REVIVE team of any allergies, medical conditions, or pre-existing conditions that could affect their performance or create risks during the activity.
5. 10.5. Being aware of and accepting the rules governing the activities and the SPA area, committing to respect the instructions provided by the REVIVE team and management.
6. 10.6. Voluntarily accepting the risks associated with the activities, releasing REVIVE from any damages or harm arising from their practice.
7. 10.7. Authorizing REVIVE to use individual or group images of the User captured during activities at the facilities for promotional purposes, always respecting the User's dignity and privacy.

11. OPERATING AND HEALTH RULES

The User agrees to the following general operating rules of REVIVE:

1. 11.1. Gear, equipment, and facilities must be used correctly. Any damage caused willfully or through negligence will be the User's responsibility, and they must compensate for the damages incurred.
2. 11.2. Returning and tidying up sports equipment after use, as well as disposing of trash in the bins, is mandatory. Removing equipment from the training studios is not permitted.
3. 11.3. The use of a towel is mandatory during sports activities. Appropriate athletic wear and footwear must also be worn. Access to the training studios with inappropriate footwear is not allowed.
4. 11.4. Access to special programs, such as personal training, may be subject to specific rules.
5. 11.5. REVIVE is not responsible for the loss, damage, or theft of personal items, including clothing, valuables, money, or documents, brought by the User into the facilities.
6. 11.6. Introducing, consuming, or distributing anabolic drugs or any others requiring a prescription without valid medical authorization is strictly prohibited. REVIVE may terminate the contract of any User who breaches this rule without prior notice, reserving the right to pursue legal action against the offender.
7. 11.7. General Health Rules:
   1. Users must adhere to basic hygiene and personal care measures within the facilities, including hand and equipment sanitization before and after use, where applicable.
   2. REVIVE may implement screening or access measures related to user health and safety to safeguard their well-being and that of other members, in accordance with applicable regulations or the hub's internal policies.

12. INDEMNIFICATION

12.1. Users agree to protect, hold harmless, and indemnify REVIVE against any damages, liability, or costs that may arise from third-party claims against REVIVE, its officers, representatives, or employees due to the misuse of REVIVE facilities, services, or platforms, as well as any breach of these Terms and Conditions by the User.

12.2. REVIVE will notify Users of any legal claims received using the contact details provided during registration. By accepting these Terms and Conditions, Users acknowledge that REVIVE bears no direct or indirect liability arising from interactions or disputes between Users or third parties related to the use of its services.

13. DATA PROTECTION

13.1. Both Parties state that they comply with the provisions of Regulation (EU) 2016/679 (GDPR) and Organic Law 3/2018 (LOPDGDD) regarding all processing of personal data arising from the services provided by REVIVE.

13.2. Personal data provided by the User will be processed exclusively for the specific purposes of providing athletic services, physical recovery, and communicating offers and promotions, in accordance with the REVIVE Privacy Policy.

13.3. REVIVE guarantees that:

• Personal data will be treated confidentially, implementing the necessary technical and organizational measures to ensure its security and prevent unauthorized access, loss, or alteration.
• Data will only be accessible to employees or collaborators whose intervention is strictly necessary for the provision of services.
• In the event of security incidents affecting personal data, REVIVE will notify the User without undue delay and, in any case, within 72 hours of detecting the incident, providing details regarding the nature of the incident and the measures taken to mitigate its effects.

13.4. User Rights:
The User may exercise their rights of access, rectification, erasure, objection, data portability, and restriction of processing of their personal data by submitting a written request to:

• Address: Calle Bárbara de Braganza 10, 28004 Madrid.
• Email: hello@revivespain.com.

13.5. Once the contractual relationship has ended, REVIVE agrees to delete or return all of the User's personal data, unless there is a legal obligation to retain it for a specific period.

13.6. REVIVE may subcontract services involving the processing of personal data to third parties, ensuring that such subcontractors comply with the data protection standards established under the GDPR and the LOPDGDD.

14. LANGUAGE

REVIVE may translate these Terms and Conditions or any other policy published on the Website. However, in the event of any discrepancy or conflict between different translations, the Spanish version shall prevail.

15. OUT-OF-COURT DISPUTE RESOLUTION

For the resolution of any discrepancy, issue, or claim arising directly or indirectly from the interpretation or performance of these Terms and Conditions, the parties expressly waive their own jurisdiction and submit to the jurisdiction of the Courts and Tribunals of the city where the User resides.

Pursuant to Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes, REVIVE informs Users residing in the European Union that, in case of a dispute, they may access the Online Dispute Resolution Platform developed by the European Commission to resolve any disputes arising from the provision of services out of court.

The User can access the Online Dispute Resolution Platform via the following link: http://ec.europa.eu/consumers/odr/.

16. RIGHT OF WITHDRAWAL

16.1. In accordance with the provisions of the General Law for the Protection of Consumers and Users (Royal Legislative Decree 1/2007, of November 16) and Directive (EU) 2011/83, Users have the right to withdraw from the contract entered into with REVIVE, without needing to provide any reason, within a period of 14 calendar days from the date the service agreement is formalized or from the receipt of proof of purchase, whichever occurs later.

16.2. To exercise the right of withdrawal, the User must notify REVIVE of their decision to withdraw from the contract through an unequivocal statement sent to:

• Email: hello@revivespain.com
• Postal Address: Calle Bárbara de Braganza 10, 28004 Madrid

16.3. The User may use the model withdrawal form available at the end of these Terms and Conditions, although its use is not mandatory.

16.4. Consequences of withdrawal:
In the event of withdrawal by the User, REVIVE will reimburse all payments received, including initial registration fees if any, within a maximum period of 14 calendar days from the date on which the withdrawal notice is received. The reimbursement will be processed using the same payment method used by the User for the initial transaction, unless expressly agreed otherwise and provided that no additional fees are incurred.
If the service began during the withdrawal period at the express request of the User, the User must pay the proportional amount corresponding to the service effectively provided up until the time they communicated their decision to withdraw from the contract.

16.5. Exceptions to the right of withdrawal:
In accordance with Article 103 of Royal Legislative Decree 1/2007, the right of withdrawal will not apply in the following cases:

• When the contracted service has been fully executed by REVIVE and the User has given express consent to begin the service before the end of the withdrawal period, acknowledging that they lose their right to withdraw once the contract has been fully executed.
• When dealing with customized services or services tailored to the specific needs of the User.

17. MODEL WITHDRAWAL FORM